FAQs
Frequently Asked Questions (FAQs)
Where are your products sourced from?
Our products are carefully sourced from artisans and manufacturers around the world, with a focus on sustainable, eco-friendly, and ethically made items. We take pride in offering unique pieces that embody the spirit of coastal living.
Does Surfside Chic Decor have a store where I can shop in person?
We are currently online only.
Do you offer international shipping?
We currently only ship to the United States. Shipping rates and delivery times vary based on your location. Please check our shipping policy for more details or contact us for specific inquiries.
What is your return policy?
We want you to love your purchase! If you’re not satisfied with your order, you can return it within 30 days of delivery for a refund or exchange. Please review our return policy for full details on how to process a return.
Can I track my order?
Absolutely! Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery online.
How long will it take to receive my order?
Production and shipping lead times vary depending on the product. Generally, orders are shipped within 2-3 business days. You can expect to receive your order in 5-7 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and other popular payment options. Your payment information is securely processed to ensure a safe shopping experience.
Can I pay for my purchase in installments?
We are partnered with Shop Pay, allowing you to pay for your purchase with a monthly payment plan. Select Shop Pay on the billing page of checkout to complete your purchase and see your payment options.
How do I contact customer service?
Our customer service team is here to help! You can reach us by email at info@surfsidechic.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased and redeemed on our website. Gift cards are a perfect option for anyone who loves coastal decor!
What is your policy on damaged or defective items?
If your item arrives damaged or defective, please contact us within 7 days of receipt. We will work with you to arrange a return or replacement at no additional cost. Please see our damaged goods policy for more information.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, changes or cancellations may not be possible.
I'm a content creator, how can I work with Surfside Chic Decor?
You can get more information and apply to our Affiliate Program here.